Frequently Asked Questions

You can easily get in touch with ElevatED by submitting the "Get in Touch" form available on our website. Additionally, you are welcome to contact us directly by email, phone or text.

Tutoring is intended to support learning and understanding:Educators will not complete assignments, tests, or exams on behalf of students.Guidance, explanation, and practice support are provided to help students succeed independently.

While we strive to help students improve:Results depend on the student’s effort, attendance, and study habits.No guarantees can be made regarding grades or test outcomes.

For students who have completed an academic assessment or portfolio review, the final five minutes of each session are reserved for family feedback. During this time, we provide a brief summary of the skills and concepts covered, student performance, and recommendations for continued practice and support.Families may also request a written summary in lieu of a verbal discussion.

To promote student independence, confidence, and focus, parents/guardians are asked not to observe or participate in tutoring sessions unless arrangements have been made in advance with the tutor.

We understand that schedules can change and encourage clients to provide as much notice as possible for any adjustments via the website, email, text, or phone:24-hour notice is required to cancel or reschedule a session without penalty.Cancellations made with less than 24 hours’ notice may be charged a $50 fee.

If a student arrives late:The session will still end at the scheduled time.The full session fee will apply.If a student is more than 15 minutes late without communication, the session will be considered a no-show and the tutor will leave. No-shows will forfeit the full session fee. If the educator is late, the session time will be extended accordingly or adjusted fairly.

If the educator needs to cancel or reschedule, as much notice as possible will be provided.Clients will have the option to reschedule at a mutually convenient time.If rescheduling is not possible, a full refund or session credit will be issued.

Once your tutoring services have been confirmed, an invoice will be sent to you through our website. Payment is required in full prior to your scheduled service date.To ensure your session remains on the schedule, payment must be received at least 24 hours before the scheduled appointment. If payment is not received by that time, the session will be canceled and may need to be rescheduled based on tutor availability.For the security and convenience of our families, all payments are processed through our website. We do not accept cash or checks.

Due to the individualized planning and preparation required for each student, payments for scheduled tutoring services are non-refundable once a session or service has been provided.If a family needs to cancel or reschedule a session, requests must be made according to our cancellation policy. Refunds will not be provided for no-shows. Any exceptions will be considered on a case-by-case basis at the discretion of ElevatED.